Gift Certificate Terms & Conditions

Terms used within this contract:

Recipient - The person receiving the certificate.

Purchaser - The person(s) ordering and paying for the certificate.

The Business - Little Starr Therapies

Upon ordering a gift certificate, the purchaser and recipient are agreeing to the following terms and conditions:

Purchasing Terms

1a. The purchaser and recipient are bound by the standard business terms and conditions. Breaches to any of these terms will result in treatment being denied or terminated, and legal action being taken where the business deems it necessary.

1b. If the recipient and/or purchaser fails to adhere to these terms and conditions, any slander or defamation of the business will result in the recipient and/or purchaser's barring from the business for life, and any necessary legal action to undo damages and seek compensation will be taken.

1c. The purchaser will pay for the certificate before it will be sent to them. Failure to pay will result in late or non-delivery of the certificate.

1d.  No refund will be given under any circumstances once payment has been received. The purchaser may, however, use the certificate themselves if the recipient chooses not to receive their treatments.

1e. The certificate has no cash value and cannot be exchanged for money.

1f. The recipient must be 16 years of age or over, and be free of any conditions or illnesses which may prevent them from receiving their chosen treatment(s). It is the sole responsibility of the purchaser to ensure that the receiver is eligible for treatment. In the event that the recipient has a condition that leaves them ineligible for treatment, the purchaser may transfer the certificate into their own name, or someone else's. In this instance, the period of certificate validity will not change.

1g. Business hours are subject to change at the discretion of the business owner. Changes to hours will be posted on the business website, and an email may be sent to any clients on the mailing list. It is the responsibility of the purchaser and recipient to stay up to date with changes to business hours and take into consideration how this may affect their ability to book within the period of validity.

Certificate Validity

2a. It is the sole responsibility of the purchaser and recipient to ensure that the certificate is redeemed within its validity. Under no circumstances will any exceptions be made. The period of validity (6-8 months) is adequate time for the recipient to book their treatments and excuses such as busy lifestyles will not be accepted.

 

2b. The certificate must be used within validity which is either 6 months from the date of purchase, or a slightly extended period (circumstances i.e. pandemic depending). If the recipient fails to redeem the certificate within this time, they will not be able to use it past this date and no refund will be given.

2c. The "Valid Until" date on the certificate is the date that the treatment must be booked (redeemed) by, not the date that treatment(s) must be received. 

2d. If Little Starr Therapies becomes unable to deliver treatment(s) within the window of validity, the time frame will be extended to 8 months. This is up to the discretion of Little Starr Therapies and the reason for the extension must due to the fault of the business or government guidance, and be seen as valid in the eyes of the business owner.

2e. If Little Starr Therapies has to temporarily close, the validity of the certificate will be extended as long as necessary in order for the recipient to receive their treatment(s) once Little Starr Therapies is able to re-open. This will usually be the amount of time that was left to redeem the certificate before the business closure took place. If the recipient fails to get in touch to redeem their certificate within the period of extended validity, the certificate will become invalid and they will not be eligible for a refund.

2f. In the event that the business decides to stop performing treatments that the purchaser or recipient of the certificate intended to redeem, the business will give adequate notice (at least 4 weeks) of this, in the form of an email (if the recipient is on the mailing list), and on the home page of the business website. If the recipient fails to redeem the certificate for their preferred treatments within this time, they will be required to use the certificate against another available treatment instead.

2g. In the event that Little Starr Therapies permanently closes within the validity of the certificate, notice of closure will be sent via email to any persons on the mailing list and will be posted on the business website with at least 2 months notice. If the recipient is unable to redeem the certificate before the date of closure, the certificate must be used by the purchaser instead. In the event that neither the purchaser or recipient are able to redeem the certificate within this time, another named person agreed between the purchaser/recipient and the business owner may use the certificate instead. In this instance, it is the responsibility of the purchaser and recipient to stay up to date with a closure to business that may affect their ability to redeem the certificate, and failure to do so is not the responsibility of the business.