Contact & Hours
My preferred methods of contact are text and email. Due to the nature of my work I am unable to answer phone calls during work hours. If voicemail is left it will be listened to ASAP and if needed I will return your call the same or next working day/when possible.
Mon: 10am - 7pm
Tue: 10am - 7pm
Wed: 10am - 7pm
Thur: 11am - 8pm
Fri: 12:30pm - 6:30pm
Sat & Sun: Closed
If you'd like a treatment at a day or time not within my work hours, I may still be able to give you the treatment you're looking for. There's a £10 surcharge for OOH work, and a minimum spend of £40 (including surcharge) on weekdays, and £60 on weekends. I do not work beyond 9pm weekdays and 5pm on weekends. Please message me to see if I'm available at a time that suits you.
Before contacting me, if you have a question see if you can find your answer here!
Q: Do you take card payments?
Q: Do you do any "extras"?
A: If we're talking about beauty treatments, yes. If we're talking sexual favours or tantric massage (to put it bluntly), no. Never. This is a professional massage therapy establishment.
Q: Are your oils/treatments vegan-friendly?
A: Yes, all massage oils are vegan-friendly, as well as a lot of my other treatments! The only ones that aren't are the 24K Gold Collagen Facial and the Green Tea Body Polish.
Q: It's my first time coming, do I need to bring anything with me?
A: Just your money/card to pay with and an understanding of whether you have any conditions that may prevent you from being able to have a massage. Don't forget your loyalty card or course card if you're a returning customer and have received one! If you're coming for a sports massage, be sure to bring some shorts (preferably short and stretchy ones) and an old t-shirt.
Q: I'm pregnant, can I still have a massage?
A: I cannot massage any women who are less than 3 months pregnant. If you are further along than this, you are unable to receive massages that require you to lie on your front or back as this can be damaging to your baby's health. You may still, however, have a seated neck/shoulder massage, an Indian Head massage or a modified Thai Foot Massage. I offer a package specifically for pregnant women which includes an Indian Head and Thai foot massage. Brilliant for releasing tension and helping you sleep.
Q: Why don't you answer the phone?!
A: Sometimes I will, but as stated above, it is hard when you have a job that requires your phone to be on silent! If you leave a message I will listen to it ASAP, and if your needs are more urgent you can send me a text and I'll reply as soon as I'm able. Don't think I'm not interested in your calls, I am!
Q: What can I expect on the day?
A: It depends on which treatment you're coming for. The majority of massages are performed with you lying on the massage table whilst one or two (such as the Indian Head Massage) require you to sit in a chair. For the duration of most massage treatments you will be wearing only your underwear (or bikini/trunks if more comfortable) and be securely covered up with towels and bedding, with only the area being worked on exposed. Whatever treatment you're interested in, you can expect to be greeted warmly, listened to and looked after, without any judgement or negativity!
Q: What is your cancellation policy?
A: Please give at least 24 hours notice for cancellations. For appointments booked or paid in advance, if you wish to cancel you have the right to cancel without a charge up to 24 hours in advance. Less than 24 hours notice will result in you losing your appointment and you will not be refunded under any circumstances. Customers who fail to show up or give 24 hours notice of a cancellation more than three times in 6 months will not be able to book appointments in the future without paying a deposit first. If you suddenly find you are unable to attend your appointment within 24 hours of your treatment, you are able to rearrange that treatment at no extra charge once up to 3 hours before that appointment.
When it comes to the location I'm a bit of a hidden gem. Well...a very well hidden gem to be honest! I'm nestled in the countryside very close to the Earlswood Lakes and the Reservoir Pub. My house is down Umberslade Road. You'll know you've found it when you reach a crossroads between Tithe Barn Lane and Umberslade Road with a dead-end sign at the junction. My home is down the dead-end country lane, second drive on the left JUST after the off-white rocks on the ground to the left of the road. It's the house directly behind the roundabout full of bushes with the big windows at the front.
If you use a sat nav to search for "Little Starr Therapies" it should bring you straight here.
Address: Little Starr Therapies, Benson's Barn, Umberslade Road, Earlswood, Solihull, West Midlands, B945DQ