Contact & Hours
My preferred methods of contact are text and email. Due to the nature of my work I am unable to answer phone calls during work hours. If voicemail is left it will be listened to ASAP and if needed I will return your call the same or next working day/when possible.
Mon: 10am - 7pm
Tue: 10am - 7pm
Wed: 10am - 7pm
Thur: 11am - 8pm
Fri: 11am - 6:30pm
Sat & Sun: Closed
If you'd like a treatment at a day or time not within my work hours, I may still be able to give you the treatment you're looking for. There's a £10 surcharge for OOH work, and a minimum spend of £40 (including surcharge) on weekdays, and £60 on weekends. I do not work beyond 8:30pm weekdays and 5pm on weekends. Please message me to see if I'm available at a time that suits you.
Before contacting me, if you have a question see if you can find your answer here!
Q: Do you take card payments?
Q: Do you do any "extras"?
A: If we're talking about beauty treatments, yes. If we're talking sexual favours or tantric massage (to put it bluntly), no. Never. This is a professional massage therapy establishment.
Q: Are your oils/treatments vegan-friendly?
A: All of my oils are vegan. All of my facials are also vegan besides the collagen facial which contains animal collagen. It's still cruelty-free though, like the rest of my treatments.
Q: It's my first time coming, do I need to bring anything with me?
A: Just your money/card to pay with and an understanding of whether you have any conditions that may prevent you from being able to have a massage. If you're coming for a sports massage, be sure to bring some shorts (preferably short and stretchy ones) and an old t-shirt. You may also wish to bring a bottle of water to enjoy after your treatment.
Q: I'm pregnant, can I still have a massage?
A: I cannot massage any women who are less than 3 months pregnant. If you are further along than this, you may have a seated neck/shoulder massage, an Indian Head massage or a modified Thai Foot Massage. I offer a package specifically for pregnant women which includes an Indian Head and Thai foot massage. Brilliant for releasing tension and helping you sleep.
Q: Why don't you answer the phone?!
A: Sometimes I will, but as stated above, it is hard when you have a job that requires your phone to be on silent! If you leave a message I will listen to it ASAP, and if your needs are more urgent you can send me a text and I'll reply as soon as I'm able. Don't think I'm not interested in your calls, I am!
Q: What can I expect on the day?
A: It depends on which treatment you're coming for. The majority of massages are performed with you lying on the massage table, whilst one or two (such as the Indian Head Massage) require you to sit in a chair. For the duration of most massage treatments you will be wearing only your underwear (or bikini/trunks if more comfortable) and be securely covered up with towels and bedding, with only the area being worked on exposed. Whatever treatment you're interested in, you can expect to be greeted warmly, listened to and cared for!
Q: What is your cancellation/reschedule policy?
A: If giving 24 hours notice or more, cancellations are free. Giving less than 24 hours notice will result in a Late Notice Charge which amounts to 90% of your treatment total - regardless of the reason. This increases to 100% of your treatment cost if no notice is given. Full payment must be received before you can rebook.
Rescheduling: To reduce the Late Notice Charge, you may instead rearrange your appointment once per treatment, to a time within the next 8 days. When rescheduling, the Late Notice Charge decreases to 25% of your treatment total if at least 6 hours notice is given. If less than 6 hours notice is given this increases back up to 90% of your treatment total, and 100% if no notice is given prior to due treatment start time.
Avoiding the Charge: If you're able to find someone to take the appointment in your place, no Late Notice Charge will be served to you, as long as they pay the full amount for the treatment.
By booking an appointment you are agreeing to these terms.
When it comes to the location I'm a bit of a hidden gem. Well...a very well hidden gem to be honest! I'm nestled in the countryside very close to the Earlswood Lakes and the Reservoir Pub. My house is down Umberslade Road. You'll know you've found it when you reach a crossroads between Tithe Barn Lane and Umberslade Road with a dead-end sign at the junction. My home is down the dead-end country lane, second drive on the left JUST after the off-white rocks on the ground to the left of the road. It's the house directly behind the roundabout full of bushes with the big windows at the front.
If you use a sat nav to search for "Little Starr Therapies" it should bring you straight here.
Address: Little Starr Therapies, Benson's Barn, Umberslade Road, Earlswood, Solihull, West Midlands, B945DQ